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| FAQ | ||
| What is a Shopping Cart? | ||
An online shopping
cart is similar to the cart you use in physical supermarkets. You
add items that you wish to purchase into it and proceed to pay for
your order. You can add as many items you want from any of our sections |
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ADD TO CART
Wherever you see a product, it will have an Add to Cart button.
Clicking this will automatically take you to your Shopping Cart,
with that item on the list. As you add items, your list will grow.
Your item will be listed as a quantity of one. You may increase
the quantity as you require or you may remove the item at any time.
At this point you have two choices: continue to Shop Online or proceed
to Checkout. |
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THE CHECKOUT
We have tried to make the Checkout Process as simple as possible
in easy to follow steps. However, we do require a significant amount
of information from you to place your order. We will ask such question
as your name, shipping information and billing information, as well
as information about your recipient.Before you begin this process,
you may want to read about Shipping and Returns about the Payment
Methods we accept and our Privacy and Security. |
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| What does "Tell a Friend" mean? | ||
All items at Jus’Trufs
have a "Tell a Friend" option. Using this, an email is
sent to your friend on your behalf, with a recommendation message. |
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| What are your shipping charges? | ||
All prices on the
Jus’Trufs website are all inclusive and we do not levy additional
shipping charges within India. |
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| What about other taxes and levies like sales tax, octroi etc.? | ||
All item prices on
the Jus’Trufs website are inclusive of sales tax (wherever
applicable), and hence you need not add anything to the price of
the item to account for sales tax.Some states in India however have
additional levies like octroi. These are additional and need to
be borne by you, wherever applicable. Within India, we deliver to
over 850 locations in the country. |
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| Do you deliver to locations outside India? | ||
Yes, we use international
couriers to deliver items ordered on the Jus’Trufs website
to locations all over the world. Due to differential charges for
each country, please select your product and contact us regarding
shipping charges and duration applicable for the specific location |
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| What do I do in case I receive a my item in a damaged/ inedible state ? | ||
Although we take
utmost care to ensure that every box of chocolates is packed to
ensure that the product reaches the consumer in a pristine state,
on some occasions there are circumstances beyond our control that
may affect the packing or the product.If an item ordered by you
on the Jus’Trufs website is delivered to you in a damaged
/ inedible condition, please email us at info@justrufs.com
for a free replacement. |
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| Do you accept international credit cards on Jus' Trufs? | ||
Our overseas customers
and Non Resident Indians can use their International credit cards
to make payments for their orders. We accept all American Express,
Diners, MasterCard and Visa credit cards (Indian and International)
and also various Indian and International debit cards on the store. |
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| How safe is it to shop online with a credit card? | ||
At Jus’Trufs, it is safe to use your credit card to make payment for your order. Jus’Trufs uses the latest encryption technology to ensure that information is transmitted from your browser to our servers safely over the Internet on a Secure Socket Layer (SSL) link. In fact, we have a secure digital certificate from Verisign Inc., one of the world's largest secure digital certificates issuing company. All your personal information like user name, passwords, credit card number, transaction history are encrypted so that they cannot be read as it travels over the Internet. Further, at Jus’Trufs we insist on you entering the CVV (Credit Verification Value) number on your credit card. This is a 3 digit number which follows your credit card number and is given at the back of the card. In other words, even if someone has access to your credit card number alone (this is possible since you leave behind this number every time you transact with your card anywhere, including physical stores / outlets), they cannot use it to transact at Jus’Trufs without the CVV number. Can I send gifts to my friends and relatives through Jus’Trufs Gifting at Jus’Trufs is hassle-free with many options like delivering your gifts with your own personal message on specific dates and also getting them gift wrapped. |
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| Can I send gifts to my friends and relatives through Jus’Trufs? | ||
Gifting at Jus’Trufs
is hassle-free with many options like delivering your gifts with
your own personal message on specific dates and also getting them
gift wrapped. |
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The Jus’Trufs Privacy Policy We respect your privacy. At Jus’Trufs, we are committed to protecting the privacy of all our customers. Jus’Trufs, does not sell, rent, or loan any identifiable information at the individual level regarding its customers to any third party. Any information you give us is held with utmost care and security. This information is collected primarily to ensure that we are able to fulfill your orders and to deliver to you a truly personalised shopping experience. When you purchase products from Jus’Trufs or register with us for any services, you have the option of receiving e-mails regarding updates about special offers, new products, and new services including any significant upgrades from Jus’Trufs or from our marketing partners. In time, we will allow you to choose exactly the kind of information you wish to receive from us. We are also bound to cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer. We may share non-personal, non-individual statistical or demographic information in aggregate form with our marketing partners, advertisers or other third-parties for research and advertising purposes. In other words, we will not tell our marketing partners that you purchased a specific product, but we may tell them how many customers purchased that product. |
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| How safe is my personal information with Jus' Trufs? | ||
| At Jus'Trufs, we are committed to protecting your personal information with us. | ||
| Is there any minimum order value that I need to order? | ||
| No. You can order as much or as little you want from any of our sections. At Jus’Trufs, we believe that all orders, irrespective of their values are equally important. | ||
| How do I contact you regarding my order? | ||
| You can send a mail to us at info@justrufs.com and we will only be glad to help you. You can also call/fax us at +918023624324 and speak to our Customer care Representative. | ||
| What is the shelf life of our chocolate? | ||
| Chocolate should be stored in a well ventilated environment, at room temperature less than 28 degrees Centigrade. Chocolate is best enjoyed at room temperature. | ||
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by KGLN
