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FAQ |
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What is a Shopping Cart? |
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An online shopping
cart is similar to the cart you use in physical supermarkets. You
add items that you wish to purchase into it and proceed to pay for
your order. You can add as many items you want from any of our sections |
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ADD TO CART
Wherever you see a product, it will have an Add to Cart button.
Clicking this will automatically take you to your Shopping Cart,
with that item on the list. As you add items, your list will grow.
Your item will be listed as a quantity of one. You may increase
the quantity as you require or you may remove the item at any time.
At this point you have two choices: continue to Shop Online or proceed
to Checkout. |
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THE CHECKOUT
We have tried to make the Checkout Process as simple as possible
in easy to follow steps. However, we do require a significant amount
of information from you to place your order. We will ask such question
as your name, shipping information and billing information, as well
as information about your recipient.Before you begin this process,
you may want to read about Shipping and Returns about the Payment
Methods we accept and our Privacy and Security. |
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What does "Tell a Friend"
mean? |
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All items at Jus’Trufs
have a "Tell a Friend" option. Using this, an email is
sent to your friend on your behalf, with a recommendation message. |
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What are your shipping charges? |
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All prices on the
Jus’Trufs website are all inclusive and we do not levy additional
shipping charges within India. |
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What about other taxes and levies
like sales tax, octroi etc.? |
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All item prices on
the Jus’Trufs website are inclusive of sales tax (wherever
applicable), and hence you need not add anything to the price of
the item to account for sales tax.Some states in India however have
additional levies like octroi. These are additional and need to
be borne by you, wherever applicable. Within India, we deliver to
over 850 locations in the country. |
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Do you deliver to locations outside
India? |
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Yes, we use international
couriers to deliver items ordered on the Jus’Trufs website
to locations all over the world. Due to differential charges for
each country, please select your product and contact us regarding
shipping charges and duration applicable for the specific location |
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What do I do in case I receive
a my item in a damaged/ inedible state ? |
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Although we take
utmost care to ensure that every box of chocolates is packed to
ensure that the product reaches the consumer in a pristine state,
on some occasions there are circumstances beyond our control that
may affect the packing or the product.If an item ordered by you
on the Jus’Trufs website is delivered to you in a damaged
/ inedible condition, please email us at info@justrufs.com
for a free replacement. |
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Do you accept international credit
cards on Jus' Trufs? |
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Our overseas customers
and Non Resident Indians can use their International credit cards
to make payments for their orders. We accept all American Express,
Diners, MasterCard and Visa credit cards (Indian and International)
and also various Indian and International debit cards on the store. |
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How safe is it to shop online
with a credit card? |
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At Jus’Trufs,
it is safe to use your credit card to make payment for your order.
Jus’Trufs uses the latest encryption
technology to ensure that information is transmitted from your browser
to our servers safely over the Internet on a Secure Socket Layer
(SSL) link. In fact, we have a secure digital certificate from Verisign
Inc., one of the world's largest secure digital certificates issuing
company.
All your personal information like
user name, passwords, credit card number, transaction history are
encrypted so that they cannot be read as it travels over the Internet.
Further, at Jus’Trufs we insist
on you entering the CVV (Credit Verification Value) number on your
credit card. This is a 3 digit number which follows your credit
card number and is given at the back of the card. In other words,
even if someone has access to your credit card number alone (this
is possible since you leave behind this number every time you transact
with your card anywhere, including physical stores / outlets), they
cannot use it to transact at Jus’Trufs without the CVV number.
Can I send gifts to my friends and relatives through Jus’Trufs
Gifting at Jus’Trufs is hassle-free with many options like
delivering your gifts with your own personal message on specific
dates and also getting them gift wrapped. |
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Can I send gifts to my friends
and relatives through Jus’Trufs? |
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Gifting at Jus’Trufs
is hassle-free with many options like delivering your gifts with
your own personal message on specific dates and also getting them
gift wrapped. |
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The Jus’Trufs Privacy
Policy
We respect your privacy.
At Jus’Trufs, we are committed to protecting the privacy
of all our customers. Jus’Trufs, does not sell, rent, or loan
any identifiable information at the individual level regarding its
customers to any third party. Any information you give us is held
with utmost care and security. This information is collected primarily
to ensure that we are able to fulfill your orders and to deliver
to you a truly personalised shopping experience.
When you purchase products from Jus’Trufs or register with
us for any services, you have the option of receiving e-mails regarding
updates about special offers, new products, and new services including
any significant upgrades from Jus’Trufs or from our marketing
partners. In time, we will allow you to choose exactly the kind
of information you wish to receive from us.
We are also bound to cooperate fully should a situation arise where
we are required by law or legal process to provide information about
a customer. We may share non-personal, non-individual statistical
or demographic information in aggregate form with our marketing
partners, advertisers or other third-parties for research and advertising
purposes. In other words, we will not tell our marketing partners
that you purchased a specific product, but we may tell them how
many customers purchased that product. |
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How safe is my personal information
with Jus' Trufs? |
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At Jus'Trufs, we are committed to protecting
your personal information with us. |
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Is there any minimum order value
that I need to order? |
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No. You can order as much or as little
you want from any of our sections. At Jus’Trufs, we believe
that all orders, irrespective of their values are equally important. |
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How do I contact you regarding
my order? |
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You can send a mail to us at info@justrufs.com
and we will only be glad to help you. You can also call/fax us at
+918023624324 and speak to our Customer care Representative. |
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What is the shelf life of our
chocolate? |
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Chocolate should be stored in a well ventilated
environment, at room temperature less than 28 degrees Centigrade.
Chocolate is best enjoyed at room temperature. |
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Our pure truffles
and coffee truffles contain fresh cream and are best before
one week at room temperature.
Should you desire to store them
for a longer period, we would advise you to keep them refrigerated
and they will last upto three months.
For best results do not forget
to bring them out to room temperature before serving.
Our chocolates with nut and
fruit flavours and slabs have a shelf life of two months from
the date of manufacture.
Can chocolate be frozen?
We do not recommend freezing
of our chocolates, there will be a subtle change in flavour.
When will my order be
shipped?
If you request a particular
date for delivery, the order will be shipped to coincide with
the due date. In case of orders where a due date is not specified,
the order is shipped within 3 working days.
If you have some further questions
do email us at info@justrufs.com |
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