FAQ

What is a Shopping Cart?
An online shopping cart is similar to the cart you use in physical supermarkets. You add items that you wish to purchase into it and proceed to pay for your order. You can add as many items you want from any of our sectionsADD TO CART Wherever you see a product, it will have an Add to Cart button. Clicking this will automatically take you to your Shopping Cart, with that item on the list. As you add items, your list will grow. Your item will be listed as a quantity of one. You may increase the quantity as you require or you may remove the item at any time. At this point you have two choices: continue Shopping or proceed to Checkout.

THE CHECKOUT We have tried to make the Checkout Process as simple as possible in easy to follow steps. However, we do require a significant amount of information from you to place your order. We will ask such question as your name, shipping information and billing information, as well as information about your recipient. Before you begin this process, you may want to read about Shipping and Returns and  the Payment Methods we accept, our Privacy Policy .

What are your shipping charges?
All prices on the Jus’Trufs website are all inclusive and we do not levy additional shipping charges within India.
For Shipping overseas, please select the product to be shipped and email us the shipping address alongwith the pin code of the recipient and we will confirm the shipping amount.

What about other taxes and levies like sales tax, octroi etc.?
All item prices on the Jus’Trufs website are inclusive of sales tax (wherever applicable), and hence you need not add anything to the price of the item to account for sales tax. Some states in India however have additional levies like octroi. These are additional and need to be borne by you, wherever applicable. Within India, we deliver to over 850 locations in the country.

Do you deliver to locations outside India?
Yes, we use international couriers to deliver items ordered on the Jus’Trufs website to locations all over the world. Due to differential charges for each country, please select your product and contact us regarding shipping charges and duration applicable for the specific location.

What do I do in case I receive my item in a damaged/ inedible state ?
Although we take utmost care to ensure that every box of chocolates is packed to ensure that the product reaches the consumer in a pristine state, on some occasions there are circumstances beyond our control that may affect the packing or the product. If an item ordered by you on the Jus’Trufs website is delivered to you in a damaged / inedible condition, please email us an  image of the damaged product at info@justrufs.com for a free replacement.

Do you accept international credit cards on Jus’ Trufs?
Our overseas customers and Non Resident Indians can use their International credit cards to make payments for their orders. We accept all American Express, Diners, MasterCard and Visa credit cards (Indian and International) and also various Indian and International debit cards on the store.

How safe is it to shop online with a credit card?
At Jus’Trufs, it is safe to use your credit card to make payment for your order.Jus’Trufs uses the latest encryption technology to ensure that information is transmitted from your browser to our servers safely over the Internet on a Secure Socket Layer (SSL) link. In fact, we have a secure digital certificate from Verisign Inc., one of the world’s largest secure digital certificates issuing company.
All your personal information like user name, passwords, credit card number, transaction history are encrypted so that they cannot be read as it travels over the Internet.
Further, at Jus’Trufs we insist on you entering the CVV (Credit Verification Value) number on your credit card. This is a 3 digit number which follows your credit card number and is given at the back of the card. In other words, even if someone has access to your credit card number alone (this is possible since you leave behind this number every time you transact with your card anywhere, including physical stores / outlets), they cannot use it to transact at Jus’Trufs without the CVV number.

I do not have a credit card or do not want to use my credit card online. Do you offer any other payment options such as NEFT?
Yes, we offer payments through NEFT. You are welcome to send us a payment via NEFT and then simply call to place your order. Here are our NEFT details for payment through bank transfer.

Account Name:  Jus’ Trufs Chocolatiers Company Private Limited
Account Type  :  CBCA
Account No     :  CBCA01000224
NEFT/RTGS code: CORP0002030
Bank:  Corporation Bank, No.1, Main Road, Jairam Nagar, Jakkur, Bangalore

Can I send gifts to my friends and relatives through Jus’Trufs?
Gifting at Jus’Trufs is hassle-free with many options like delivering your gifts with your own personal message on specific dates and also getting them gift wrapped.

How safe is my personal information with Jus’ Trufs?
At Jus’Trufs, we are committed to protecting your personal information with us.

Is there any minimum order value that I need to order?
No. You can order as much or as little you want from any of our sections. At Jus’Trufs, we believe that all orders, irrespective of their values are equally important.

How do I contact you regarding my order?
You can send a mail to us at info@justrufs.com and we will only be glad to help you. You can also call/fax us at +918023624324 and speak to our Customer Care Representative.

What is the shelf life of our chocolate?
Chocolate should be stored in a well ventilated environment, at room temperature less than 20 degrees Centigrade. Chocolate is best enjoyed at room temperature.Our truffles contain fresh cream and are best before one month at room temperature. Should you desire to store them for a longer period, we would advise you to keep them refrigerated and they will last upto three months.
For best results do not forget to bring them out to room temperature before serving.
Our chocolates with nut and fruit flavours and slabs have a shelf life of two months from the date of manufacture.

Can chocolate be frozen?
We do not recommend freezing of our chocolates, there will be a subtle change in flavour.

Are your chocolates Vegetarian?
All our chocolates are vegetarian and do not contain eggs.

I am allergic to Nuts, is it safe to consume your nut free chocolates?
Regrettably no, even though some of our products do not contain nuts there will be traces of nuts in the chocolate.

Are your chocolates Gluten Free?
Chocolate is basically a gluten free product but we are not certified Gluten free as yet.

When will my order be shipped?
If you request a particular date for delivery, the order will be shipped to coincide with the due date. In case of orders where a due date is not specified, the order is shipped within 2-3 working days.
We do not recommend shipping on a Saturday, as the courier company will hold the product till Monday, so unless otherwise specified by you, we will ship from Monday to Friday.
If you have some further questions do email us at info@justrufs.com

Can I specify my deliver date and time?
We have an option of selecting your delivery date. This is approximate as we depend on our logistics partners for delivery. As far as possible we try to stick to the required date, but we are not responsible for delivery schedules not being met and no refund will be granted in such cases.
On Sundays and Bank Holidays, there are no deliveries.
Deliveries will occur according to the delivery vans schedule and we are unable to take requests for specific delivery times or deliveries outside working hours.
If there is a specific delivery date and time for Bangalore, please do email us and we may consider it for an additional charge.
During festivals and specific occasions, eg Valentine’s Day, Diwali and Christmas, there may be shipping delays due to large order volumes and courier services being stretched.